FAQs

How can I find the answers to the hidden objects in Peter Rabbit or Twas the Night Before Christmas?
Some clues for Twas The Night are here.

In the near future, we will be including a special page on our website with the answers. However, if you need to know now, just e-mail us at info@test.onceuponanapp.com

Our family enjoys the poetry of Elizabeth Gordon featured in many of your apps (Learning Colors with Vegetables, Learning Colors with Fruits, and Learning to Count with Flowers).  Can we get a copy of the actual poem?
Sure!  Again, we will be posting the poetry on our website at a later date.  In the meantime, contact us at info@test.onceuponanapp.com and we’ll be happy to send you the written poem(s).

Why can’t I download the application from the iTunes Store?
Perhaps you do not have a current operating system.  Once Upon An App applications require the use of OS 3.0 or later.

Or, your device may be improperly connected.  For more help, consult the iPhone User Guide.

Why can’t I hear the audio in the app?
Check to see if your Ring/Silent switch (upper left side of your iPod/iTouch) is showing an orange dot.  If so, your device is in silent mode and the switch must be flipped to hear audio.

The master volume on your iPhone/iTouch may be muted or too low.

Turn your sound level up by pressing the “Volume Up” button (left side of iPhone/iTouch below Ring/Silent switch) multiple times.

NOTE:  Our applications are designed to deliver optimal sound quality when your iPhone/iTouch is at medium volume.

You may have accidentally touched the mute button within the app. If the small speaker icon in the corner of your screen shows no sound waves coming from it, you have muted the sound.  Tap the speaker icon again to see the sound waves and hear the app’s audio.

How can I make the story play automatically for my child?
Select the “Automatic” version of the app from the selections on the title page. The “Automatic” version bypasses the interactive functions of the app.

SUPPORT:
At Once Upon An App, we are committed to our customers.  However, we don’t know how well we are meeting your needs unless you tell us!  If you have feedback on our products, a suggestion on how to improve, or a fun story involving one of our apps, WE WANT TO HEAR FROM YOU!
Please drop us a line at suggestions@test.onceuponanapp.com

Which OS is required to run the applications?
All Once Upon An App applications require OS 3.0 or a later version.

For instructions on how to download the latest OS, see:

Technical Issues:
For additional technical issues, consult the iPhone User Guide.  If you’re still stumped, e-mail us at info@test.onceuponanapp.com